Conflicts come first in family law
In a dissolution or custody matter, both spouses may contact the same firms. If your intake collects the story before the names, you can end up holding information from the other side. The assistant asks for the person's name and the other party's name before anything else, and every lead reaches you marked "conflict check pending." Oregon's Formal Opinion 2026-208 points to the same risk under RPC 1.18.
What the assistant asks
You approve the exact questions. A typical family law set:
- Their name and the other party's name, for your conflict check, before anything else
- Type of matter: divorce (dissolution), custody and parenting time, support, a modification or something else
- County, and whether a case is already filed
- Any court date coming up, so urgent matters reach you first
- Whether children are involved
- A safe way to reach them: whether it's OK to call, text or email, and when
It never tells someone what they'll get in custody or support, or whether they should file. Those questions get a warm decline and an offer to book a consultation.
Safety built into the script
Family law intake sometimes reaches people in danger. The assistant is set up to stop intake and show emergency contacts, including 911, if someone says they're in immediate danger. It asks how and when it's safe to contact them, and it never sends a text or email the person didn't agree to. Conversations where someone seems in distress go to your team for a personal follow-up instead of a push to book.
See it on a family law site
Website chat and after-hours calls, one system
The same assistant answers your website chat and the calls your team misses. Every lead arrives the same way: a summary, the transcript or recording and a booked consult, in your inbox or, via Zapier, in Clio Grow, Lawmatics or MyCase.
Pricing
$997 a month plus $500 setup, month to month, for website chat and after-hours answering together. Founding offer: the first two Portland firms get $797 a month locked for a year with no setup fee. 2 of 2 spots open. See full pricing.
Common questions
Will it tell people what they'll get in custody or support?
No. It never predicts outcomes or gives legal advice. It collects the details your team needs and books a consultation with your attorney.
How does it handle conflict checks in family law?
It asks for the person's name and the other party's name before any details of the matter, and every lead reaches your firm marked conflict check pending.
What if someone says they're in danger?
The assistant is set up to stop intake and show emergency contacts, including 911, and to flag the conversation for a person at your firm to follow up.
Can it take intake in Spanish?
Ask us about Spanish-language intake for your firm. Our bilingual demo site shows how English and Spanish pages and chat can work together.
Book a 15-minute demo
We reply within one business day with a few times. You'll see the chat take a real injury intake, where the lead lands, and what setup looks like for your site.
Prefer to talk? Call (775) 762-6203 or email intake@tacticalms.dev.